Care management is the art and science of guiding patients through their healthcare journey. It involves everything from scheduling appointments to coordinating treatments. This complex process, often referred to as the care management value chain, is like a tightly wound ball of yarn that can easily unravel if not managed properly.It is a series of interconnected steps that, when executed smoothly, lead to better patient outcomes. It starts with identifying patients who require extra support, followed by assessing their needs, developing a personalized care plan, and then putting that plan into action. Along the way, care managers must monitor the patient’s progress, adjust the plan as needed, and measure the overall effectiveness of their efforts.